Privacy Policy

Contact

If you have any questions after reviewing this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us via email at info@bybellavive.nl

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website. By "Personal Information," we mean any information about an identifiable individual. Below you will find detailed information about what Personal Information we collect and why:

I - Device Information

• Purpose of Collection: We automatically collect information about your device to accurately load the website and to perform analytics on website usage, allowing us to optimize our website.

• Source of Collection: This information is collected when you visit our website, using cookies, log files, web beacons, tags, or pixels.

• Disclosure for Business Purposes: This information may be shared with our processor, Shopify.

• Personal Information Collected: The version of the web browser, IP address, time zone, cookie information, pages viewed, search terms, and your interaction with the website.

II - Order Information

• Purpose of Collection: We collect information necessary to process your purchases, such as delivering products or services, processing payments, arranging shipping, providing invoices and order confirmations, communicating with you, screening orders for risk or fraud, and providing information or advertising relating to our products or services, in line with your preferences.

• Source of Collection: This information is collected directly from you.

• Disclosure for Business Purposes: This information may be shared with our processor, Shopify.

• Personal Information Collected: Your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

III - Customer Support Information

• Purpose of Collection: We collect this information to provide customer support.

• Source of Collection: This information is collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information in their Privacy Policy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Use of Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information in their Privacy Policy. You can also opt-out of Google Analytics here: link.

• We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (for which you may consent, depending on your location).

• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who have made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers to you that you might be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page here: link.

You can opt out of targeted advertising by:

• FACEBOOK

• GOOGLE

• BING

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here: https://optout.aboutads.info.

Use of Personal Information

At Bybellavive, we use your Personal Information to provide our services, such as offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your Personal Information under the following legal bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• Protection of your vital interests;

• Performance of a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for administrative purposes, unless you ask us to delete this information. For more information about your right to erasure, please see the "Your Rights" section below.

We value your privacy and the information you provide to us regarding our SMS marketing service. We use this information to send you text notifications (e.g., for your order, including abandoned cart reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put in your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Sale of Personal Information

Our website sells Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

Your Rights

GDPR

If you are an EEA resident, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. If you wish to exercise these rights, please contact us using the contact information provided above.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify’s GDPR Whitepaper: GDPR Whitepaper.

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to request that your Personal Information be corrected, updated, or erased.

If you wish to designate an authorized agent to make these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. At Bybellavive, we use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the website or navigate from page to page. Cookies also provide information about how people use the website, for example, whether it's their first time visiting the site or if they are a frequent visitor.

We use cookies to optimize your experience on our website and to provide our services.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or other operational, legal, or regulatory reasons.

Complaints

If you wish to file a complaint, please contact us via email or mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.